Custom made item policy:
Online order process:
Once you have decided on the material, size, and any other additional information, the order can be processed. Since all items are made to order, a full deposit fee is required before we can begin production. Please note when ordering online your order is not complete until Clothing from Italy confirms your order via e-mail. Contact us once you are ready to confirm your order.
In store measurement agreement:
During the in store measurement taking process, customer would have to sign an agreement in which they have reviewed the size, color and material of the custom made item before we, Clothing from Italy, could continue with the order.
Delivery/ Lead time:
Custom made suit and tuxedo will take approximately 5 weeks to complete. Additional time might be needed for alteration if necessary. However Clothing from Italy will not guaranty any specific delivery time for custom made items.
If customer require the custom made suit or tuxedo to be complete before the 5 weeks’ timeframe, Clothing from Italy will not be responsible for any further alterations.
Clothing from Italy will only provide maximum 2 alterations to make sure the custom made item would perfectly fit the customer. Once the customer approved the item, all additional alterations will be extra charge.
All rush orders must be approved, prior to ordering.